Awara’s strongest documented strength is the mattress itself, judged by expert testers. Tom’s Guide gave the Awara Natural Hybrid 4.5 stars for very good edge support, superb build quality and its trial and warranty, and TechRadar named it the best firm mattress it has tested. Mattress Clarity found its latex and coil construction a good fit for hot sleepers. Even critics on Trustpilot sometimes agree. One buyer wrote, “It’s very comfortable and arrived promptly,” and another said, “The mattress is great but the platform is useless.” Awara is a natural mattress brand owned by Resident Home, the company behind Nectar and DreamCloud. Its mattresses combine Rainforest Alliance-certified Dunlop latex, New Zealand wool and organic cotton with individually wrapped coils. What sets it apart is a natural-materials hybrid at a lower price than many organic rivals, backed by a 365-night trial and a “Forever” warranty.
There are two main models. The Awara Natural Hybrid is a latex and coil hybrid that reviewers describe as medium-firm, bouncy and cool-sleeping, with strong edge support. The Awara Premier Natural Hybrid is a more luxurious version with additional latex and comfort layers, which SleepAdvisor lists at about $1,698 for a Twin, $1,898 for a Twin XL and $2,198 for a Full. NCOA lists Awara’s range at about $1,499 to $2,499 depending on model and size, and frequent promotions lower those prices. Awara also sells bed frames, platforms, headboards, sheets, pillows and mattress protectors. Policies include a 365-night trial with free returns during the trial and a Forever warranty on construction and materials.
The honest caveat: Awara’s Trustpilot profile is small and unclaimed (20 reviews, a 1.8 score), and 85% are one-star. Complaints describe a long, difficult return process and denied warranty claims. One couple said Awara rejected their sagging claim, “only to tell us our mattress was ‘too stained’ in the end,” and a buyer of a damaged headboard was told “I would have to dispose of the old one myself.”
Quick Highlights
✅ Tom’s Guide rated the Awara Natural Hybrid 4.5 stars for edge support, build quality and policies
✅ TechRadar named it the best firm mattress it has tested
✅ Natural materials: Rainforest Alliance-certified Dunlop latex, wool and organic cotton
✅ Latex-and-coil construction that sleeps cool, according to Mattress Clarity
✅ Bouncy, responsive feel with strong edge support
✅ A 365-night trial, one of the longest available
✅ A “Forever” warranty on construction and materials
✅ Generally lower prices than many organic latex rivals
✅ Two models: Natural Hybrid and Premier Natural Hybrid
✅ Owned by Resident Home (Nectar, DreamCloud), a large mattress group
✅ Bed frames, headboards and bedding available
✅ Frequent promotions and discounts
❌ Trustpilot score of 1.8 from 20 reviews, with 85% one-star
❌ Warranty claims denied over stains, according to multiple buyers
❌ Returns may require donating or disposing of the mattress and providing proof
❌ Slow, frustrating return processes reported
❌ Sagging or breakdown within months to a few years for some owners
❌ Platform bed slats and bed frame sizing complaints
❌ A third-party extended warranty that uses automated claim rejection, according to one buyer
Why Trust This Review
We reviewed Awara’s Trustpilot profile (20 reviews, a 1.8 TrustScore, 85% one-star, unclaimed), along with editorial testing from Tom’s Guide, TechRadar, Mattress Clarity and Reviewed, and pricing and policy summaries from SleepAdvisor and NCOA. The Trustpilot sample is small and includes older reviews. GlossGirly has no commercial relationship with Awara or Resident Home that affects this verdict. Health note: if you have back pain, choose firmness carefully and talk to a clinician if pain persists. If you have a latex allergy, check with your doctor before buying a latex mattress.
Full Review Breakdown
Materials, Feel and Expert Testing
Awara’s mattresses use natural Dunlop latex (Rainforest Alliance certified), New Zealand wool and organic cotton over a layer of individually wrapped coils. Latex is naturally responsive and durable, and combined with coils, it creates a bouncy, supportive feel with good airflow. Expert testers are impressed. Tom’s Guide gave the Natural Hybrid 4.5 stars, citing very good edge support and superb build quality, and TechRadar named it the best firm mattress it has tested, calling it impressively affordable for a natural latex bed. Mattress Clarity says the latex and coils suit people who run hot, and describes the feel as bouncy. Awara describes the Natural Hybrid as medium-firm. Reviewers on Trustpilot are split. Some find it very comfortable at first, while one says it suits side sleepers better than back sleepers over the long term.
Durability and Real-World Performance
The biggest gap between expert tests and owner reviews is durability. Testers evaluate new mattresses, but several Trustpilot owners report problems over time. One buyer saw a deformity in the center within a month. Another family said their first mattress broke down after six months, and the replacement did the same. A back sleeper said low-back support faded after about three years, and another owner described a sunken hole after five to six years. A buyer of two Twin XL mattresses said both expanded to only 77 inches instead of 80, and the replacements did too. Not every owner has problems. Some describe years of comfortable use before issues appeared. These are small-sample reports, but they’re worth knowing given Awara’s long-life marketing.
Returns, Warranty and Customer Service
Awara’s 365-night trial and Forever warranty sound generous, but Trustpilot reviewers describe a hard reality. Returns may require you to donate or dispose of the mattress yourself and provide proof, which is difficult because many charities don’t accept used mattresses. One buyer said she was told to spray-paint an X on the mattress and photograph it in the trash. Others describe weeks of back-and-forth for photos, third-party pickup services that didn’t operate in their area, and refunds approved but never paid. On warranty claims, several owners say Awara denied sagging or breakdown claims because of stains, even small ones far from the damage, and one buyer said a third-party extended warranty auto-rejected his claim. To protect yourself, use a waterproof mattress protector from day one, keep the law tag, photograph the mattress on arrival, and document everything in writing.
Price and Value
Awara’s prices sit in the middle of the natural mattress market, with NCOA listing about $1,499 to $2,499 depending on model and size, and SleepAdvisor listing the Premier from about $1,698 for a Twin. Frequent promotions bring prices down further, and TechRadar calls the Natural Hybrid great value for a latex mattress. If the mattress works for you, it offers natural materials, cooling and edge support for less than many organic competitors. The risk is what happens if it doesn’t. Returns and warranty claims appear difficult, so the value depends heavily on getting the right firmness the first time. Our advice is to research firmness carefully (medium-firm suits many back and stomach sleepers), compare with alternatives such as Saatva’s Latex Hybrid, and buy accessories such as platforms and frames only after checking dimensions.
Best Products Worth Buying
The Natural Hybrid is Awara’s core model: Dunlop latex, wool and organic cotton over wrapped coils. It’s medium-firm and bouncy, sleeps cool, and has excellent edge support. Tom’s Guide rated it 4.5 stars and TechRadar named it the best firm mattress it has tested. It’s best for hot sleepers, couples who sit on the edge of the bed, and those wanting natural materials at a mid-range price. Use a waterproof protector from day one to protect your warranty, and photograph it on arrival.
The Premier adds more latex and comfort layers for a plusher, more luxurious feel than the Natural Hybrid. It’s listed from about $1,698 for a Twin, $1,898 for a Twin XL and $2,198 for a Full before promotions. It’s best for side sleepers and anyone wanting extra cushioning with natural materials. Measure your bed frame carefully. One buyer said her mattress and Awara’s own frame left a gap of several inches.
A waterproof mattress protector is the most important add-on for any Awara buyer, since several warranty claims were reportedly denied because of stains. Choose a breathable, waterproof protector so the latex can still regulate temperature. Wash it regularly, and keep proof of purchase alongside your mattress receipt in case you need to file a claim.
Awara sells bed frames and platforms designed to pair with its mattresses. Reviews are mixed. One buyer said the platform’s slats wouldn’t stay in place and broke, and another found a frame leg easy to stub her toe on and a gap between mattress and frame. If you buy one, confirm dimensions before ordering and inspect the slats on arrival. Many buyers may prefer a sturdy third-party foundation instead.
What Customers Actually Think
“I reached a resolution with their customer service.” — Robin Kuprewicz, Trustpilot reviewer (US, 3 stars, Twin XL mattresses)
“I purchased this mattress four years ago. I loved it!” — Princess Katey, Trustpilot reviewer (US, 1 star, Awara mattress)
“Ok for side sleepers.” — Monty Fein, Trustpilot reviewer (US, 1 star, Awara mattress)
“It is too small for the bed frame that was sold with it.” — TRACY WEBER, Trustpilot reviewer (US, 1 star, Mattress and bed frame)
“It took 2 MONTHS to complete the process.” — Sara K, Trustpilot reviewer (US, 1 star, Mattress return)
Is It Worth It?
Awara is worth considering if you want a natural latex hybrid that expert testers rate highly for cooling, edge support and build quality, at a mid-range price. But go in with your eyes open. Use a waterproof protector from day one, document everything, check dimensions, and understand that returns and warranty claims may be difficult. If smooth after-sales support is a priority, compare alternatives such as Saatva’s Latex Hybrid.
Competitors Table
Feature | Awara | Saatva (Latex Hybrid) | Avocado Green | Birch (Helix) | Nolah | Bear |
Construction | Dunlop latex hybrid | Latex hybrid | Organic latex hybrid | Natural latex hybrid | Check site | Check site |
Trial | 365 nights | 365 nights | Check site | Check site | Check site | Check site |
Warranty | Forever | Lifetime | Check site | Check site | Check site | Check site |
Price level | Mid-range | Premium | Premium | Mid to premium | Check site | Check site |
Trustpilot score | 1.8 (20 reviews) | 3.5 (about 1,400 reviews) | 1.7 (89 reviews) | 4.5 (75 reviews) | 4.4 (63 reviews) | 4.5 (151 reviews) |
FAQs
Who owns Awara?
Awara is owned by Resident Home, which also owns Nectar and DreamCloud.
What is the Awara mattress made of?
It combines Rainforest Alliance-certified Dunlop latex, New Zealand wool and organic cotton with individually wrapped coils.
How long is Awara’s trial?
Awara offers a 365-night trial, though reviewers say returns can require donating or disposing of the mattress with proof.
What does Awara’s Forever warranty cover?
It covers construction and material defects, but several buyers say claims were denied because of stains, so use a waterproof protector.
Is the Awara mattress good for back pain?
It’s medium-firm and supportive for many people, but owner reviews are mixed. Choose firmness carefully, and see a clinician for persistent pain.
Final Verdict
The Awara mattress itself earns strong expert marks. Natural Dunlop latex, wool and organic cotton over wrapped coils create a cool, bouncy, well-built hybrid with excellent edge support, and outlets like Tom’s Guide and TechRadar rank it among the best natural and firm mattresses at a mid-range price.
But Awara’s after-sales experience undermines its generous promises. Trustpilot reviewers describe difficult returns requiring disposal proof, warranty claims denied over stains, early sagging for some, and slow customer service. If you buy, protect the mattress from day one, document everything, and check dimensions carefully. Awara is a cautious recommendation: a good mattress, with policies that may not work as well as advertised.
Scorecard
Category | Score |
Materials | 8.5/10 |
Cooling | 8.5/10 |
Trial Length (On Paper) | 8.5/10 |
Edge Support | 8.3/10 |
