Frank Green’s strongest documented strength is design. Its reusable bottles and cups come in many colors with customizable lids and monogramming, and the brand’s ceramic-lined bottle is marketed as preventing metallic tastes. The in-store experience can be excellent. One Australian shopper said of two staff members, “Tia and Tom are a real credit to the Frank Green brand!” Even some critics say “The product is ok,” and one husband admitted “My wife loved her last bottle.” Frank Green is an Australian-born reusable drinkware brand selling bottles, cups and food containers. What sets it apart is a distinctive, customizable aesthetic: triple-wall vacuum-insulated stainless steel bottles with a ceramic lining, push-button spill-resistant lids, straw lids, many colors and finishes, and monogramming.
In Australia, the 34oz (1L) Ceramic Reusable Bottle sells for about A$69.95 at retailers such as the Australian National Maritime Museum store, with a listed RRP of A$70 at Rushfaster. Kitchen Warehouse sells the Ultimate Ceramic Reusable Bottle with Straw 1L for A$59.95, and Coffee Parts lists the Stainless Steel Reusable Bottle at A$48.90, which it says keeps drinks hot or cold for up to 12 hours. Frank Green also sells larger 2L bottles, reusable coffee cups and food containers, and has retail stores including one at Westfield Bondi Junction. Frank Green’s website lists a 12-month warranty and a 14-day window to initiate returns.
The honest caveat: Frank Green’s Trustpilot score is 1.6 from 962 reviews, with 42% one-star. Complaints focus on durability and hygiene. One buyer found “mould developed underneath the silicone seal of my lid,” and another said “Paint has failed in under 1 year and customer service say that’s not covered.”
Quick Highlights
✅ Distinctive, award-winning design in many colors
✅ Ceramic-lined interior designed to avoid metallic tastes
✅ Triple-wall vacuum insulation on ceramic bottles
✅ Push-button, spill-resistant lids and straw lid options
✅ Monogramming and mix-and-match customization
✅ Reusable alternative to single-use plastic bottles
✅ Fun in-store experience: “mix and match the colours made the whole experience so much fun!”
✅ Excellent in-store service at Westfield Bondi Junction, according to one reviewer
✅ 12-month warranty
✅ Widely available through Australian retailers
✅ Larger 2L bottles for full-day hydration
✅ Matching cups and food containers
❌ Trustpilot score of 1.6 from 962 reviews, with 42% one-star
❌ Mould under lid seals that can’t be fully cleaned, according to several buyers
❌ Leaking lids reported
❌ Paint chipping and peeling, often not covered by warranty
❌ Short 14-day return window and return costs deducted
❌ Doesn’t reply to negative Trustpilot reviews
❌ Some report a metallic taste or weaker insulation than rivals
Why Trust This Review
We analyzed Frank Green’s Australian Trustpilot profile for frankgreen.com (962 reviews, a 1.6 TrustScore, 42% five-star and 42% one-star, with no recent review invitations and no replies to negative reviews), Frank Green’s stated product features and policies, and Australian retailer listings for pricing. GlossGirly has no commercial relationship with Frank Green that affects this verdict. Hygiene note: reusable bottle lids can trap moisture. Disassemble and clean lids and seals regularly, dry them fully, and replace any lid showing mould you can’t remove. Don’t drink from a bottle with visible mould.
Full Review Breakdown
Design and Customization
Frank Green’s appeal is mostly visual. Its bottles have clean curves, many colors and finishes (including chrome and gradient effects), and interchangeable lids, and you can add a monogram. Shopping in store, where you can mix and match colors, is a highlight for some buyers. The core Ceramic Reusable Bottle is stainless steel on the outside with a ceramic lining inside, intended to keep drinks tasting clean, and triple-wall vacuum insulation to keep drinks hot or cold. Push-button lids allow one-handed drinking, and straw lids suit gym and desk use. If you want a bottle that matches your style and makes a good gift, Frank Green is among the most design-focused options available.
Lids, Leaks and Mould
Lid hygiene is Frank Green’s most serious problem in reviews. Several buyers say mould developed under silicone seals or inside flip-straw lids in areas that can’t be fully disassembled or cleaned, and that customer service called it an environmental factor rather than a defect. Buyers in humid climates, such as Queensland, seem particularly affected. Others say lids leak, sometimes even when standing upright, or became impossible to unscrew after months. One reviewer said she had to find a YouTube video to fully dismantle the lid. Our advice is to rinse and air-dry lids after every use, deep-clean seals weekly, store the bottle open, and replace the lid if mould appears.
Paint, Durability and Taste
Paint durability is another common complaint. Multiple reviewers say colored paint flaked or peeled within months to a year, and that Frank Green treats paint wear as not covered by warranty. One buyer said customer service suggested she must have used a dishwasher, which she denied. Note that Frank Green says the lid is dishwasher-safe, but avoid putting painted bottles in the dishwasher. A few buyers say their ceramic bottle made water taste metallic, despite the brand’s taste claims, and a couple say insulation was weaker than competitors like YETI or Owala. On the positive side, some longtime owners describe older bottles lasting well. Our advice is to hand-wash the bottle body only, avoid abrasive scrubbers, and photograph any paint defects right away to support a warranty claim.
Price, Returns and Customer Service
Frank Green sits at the premium end of reusable bottles, at about A$60 to A$70 for a 1L ceramic bottle. Returns must be started within 14 days, according to the brand’s website, and reviewers say return shipping is deducted from refunds. One buyer paid A$71.85 for two cups and got A$52 back. Customer service complaints include slow email replies, no phone support, dismissive responses to mould and paint claims, wrong monograms sent twice, out-of-stock orders cancelled after delays, and confusing email sign-up promotions. In-store service gets better reviews. Our advice is to buy in store or from a retailer with a longer return policy (some Australian retailers offer 30 or more days), test the lid immediately, and keep your receipt for the 12-month warranty.
Best Products Worth Buying
Frank Green’s signature bottle is stainless steel with a ceramic lining, triple-wall insulation and a push-button lid, available in many colors. It’s best for daily hydration and as a gift. Hand-wash the body, clean the lid and seal often, and store it open to dry. Check for leaks as soon as you receive it.
This version adds a straw lid for easy sipping at the gym or desk, and Kitchen Warehouse lists it with a 30-day return option. It’s best for people who prefer sipping through a straw. Straw lids can trap moisture, so disassemble and clean them frequently, and replace the straw or lid if mould appears.
A double-walled, vacuum-insulated stainless steel bottle that Coffee Parts says keeps drinks hot or cold for up to 12 hours. It’s best for buyers who want Frank Green’s design at a lower price, without the ceramic lining. Check the lid seal regularly and hand-wash the body.
Frank Green’s largest bottle is designed to hold a full day’s water and fits all Frank Green lids. It’s best for long workdays, sport and outdoor use. A full 2L bottle is heavy, so check that the lid and handle feel secure, and keep up with lid cleaning.
What Customers Actually Think
“It leaks!” — Mel, Trustpilot reviewer (New Zealand, 1 star, Frank Green bottle)
“I paid $71.85 for 2 cups including shipping and got a refund of $52.” — Ozlem, Trustpilot reviewer (Australia, 1 star, Cups return)
“From the first fills it makes the water taste metallic” — Hari, Trustpilot reviewer (Australia, 1 star, Ceramic reusable bottle)
“Used to be very loyal” — Katie, Trustpilot reviewer (Australia, 1 star, Water bottle and food container)
“The chip stopped working when it still had credit” — Lenore Butt, Trustpilot reviewer (Australia, 1 star, Coffee cup with pay chip)
Is It Worth It?
Frank Green is worth it mainly for design-focused buyers who love its colors and customization and are willing to clean lids diligently. Given reported mould, leaks and peeling paint, buy in store or from a retailer with a longer return policy, test the lid immediately, and register any defects quickly. If you want a bottle mostly for performance and durability, consider better-reviewed alternatives like YETI.
Competitors Table
Feature | Frank Green | YETI | Ocean Bottle | Hydro Flask | Stanley | Owala |
Specialty | Ceramic-lined, customizable bottles | Rugged insulated drinkware | Impact-focused reusable bottles | Insulated bottles | Insulated tumblers | Insulated bottles |
Example price (AU) | 1L ceramic bottle about A$60–$70 | Check site | Check site | Check site | Check site | Check site |
Warranty | 12 months | Check site | Check site | Check site | Check site | Check site |
Trustpilot score | 1.6 (962 reviews) | 4.5 (about 22,000 reviews) | 4.8 (about 1,400 reviews) | 1.7 (152 reviews) | Not checked | Not checked |
FAQs
Is Frank Green an Australian brand?
Frank Green is an Australian-born reusable drinkware brand with stores including Westfield Bondi Junction.
How much is a Frank Green bottle in Australia?
The 1L Ceramic Reusable Bottle is about A$60 to A$70 at Australian retailers.
Why does my Frank Green lid get mouldy?
Moisture can get trapped under seals. Clean and dry the lid and seal regularly, store it open, and replace the lid if mould appears.
What is Frank Green’s return policy?
Frank Green’s website says returns must be started within 14 days, and it offers a 12-month warranty.
Is Frank Green dishwasher safe?
Frank Green says the lid is dishwasher-safe. Hand-wash the painted bottle body to protect the finish.
Final Verdict
Frank Green makes some of the most stylish reusable bottles on the market. A ceramic lining, insulated stainless steel, spill-resistant lids, many colors and monogramming make it a popular gift and a fun in-store experience.
But Trustpilot reviews point to recurring problems: mould trapped in hard-to-clean lids, leaking lids, peeling paint not covered by warranty, short returns with deducted shipping, and slow, dismissive service. Buy from a store or retailer with a longer return policy, clean lids diligently, and act quickly on defects. For design lovers, Frank Green is a cautious pick. For pure reliability, better-reviewed alternatives exist.
Scorecard
Category | Score |
Design | 9.0/10 |
Range & Customization | 8.5/10 |
In-Store Service | 8.0/10 |
Insulation | 7.0/10 |
Leak Resistance | 4.5/10 |
Lid Hygiene & Cleanability | 4.0/10 |
Paint Durability | 4.0/10 |
Customer Service & Warranty | 3.5/10 |
Overall | 6.0/10 |
