HeyShape’s strongest documented strength is a popular, affordable bodysuit. Its Snatched Shapewear Bodysuit sells for $37.99 (listed at $45) and shows a 4.77 average from 13,071 reviews on HeyShape’s own site, and the brand’s broader catalog is built around trendy, shaping bodysuits at accessible prices. Some Trustpilot buyers who received their orders were impressed. One wrote that “The fit was spot-on, and the materials felt durable,” and another titled her review “Good quality materials.” HeyShape is a shapewear and activewear brand listing a U.S. mailing address in Beaverton, Oregon. It sells shaping bodysuits, thong bodysuits, shapewear dresses, bras, activewear, loungewear and swimwear. What sets it apart is a social-media-driven catalog of “snatched” bodysuits in many colors, with frequent buy-one-get-one deals and a promise of free worldwide shipping and returns.
Bestsellers include the Snatched Shapewear Bodysuit ($37.99), Snatched Thong Bodysuit ($39), Sculpting Shapewear Bodysuit ($39), Long Sleeve Thong Bodysuit ($45), V-Neck Half Laced Bodysuit ($49) and Square Neck Shapewear Jumpsuit ($46). The range also includes the Snatched Seamless Bra ($27), Shape Me Up Crop Top ($34.99), lounge and pajama sets ($54 to $59) and activewear. Newsletter sign-ups get 10% off the first order, and the site offers a rewards wallet.
The honest caveat is serious. Trustpilot has made HeyShape’s rating unavailable because, it says, the company displayed Trustpilot content in a misleading way. Of HeyShape’s 15,716 reviews, 32% are one-star, and the most recent ones are dominated by missing orders and unpaid refunds. One U.K. buyer wrote that “almost six months later, I have received neither my order nor a refund,” and a Swiss buyer said, “I have written around 20 emails and always get the same generated response.”
Quick Highlights
✅ A viral Snatched Shapewear Bodysuit for about $38
✅ A 4.77 average from 13,071 on-site reviews on the bestselling bodysuit (HeyShape’s own site)
✅ Many styles: thong, strapless, plunge, low-back, long-sleeve and laced bodysuits
✅ Shapewear dresses, jumpsuits, activewear, loungewear and swimwear
✅ Affordable prices, mostly $27 to $59
✅ Frequent buy-one-get-one bodysuit deals
✅ Some buyers praise fit and quality: “the materials felt durable”
✅ Free worldwide shipping and returns, according to HeyShape
✅ 10% off the first order with newsletter sign-up
✅ A rewards program
✅ Bodysuits offered in many colors
✅ Spanish-language site option
❌ Trustpilot rating suspended for a breach of its guidelines
❌ 32% of 15,716 Trustpilot reviews are one-star
❌ Many recent reports of orders never arriving
❌ Refunds delayed for months, with some buyers resorting to chargebacks
❌ Repetitive, automated-sounding customer service replies
❌ Store credit offered instead of promised refunds, according to a buyer
❌ A U.S. mailbox address and hard-to-reach phone line
Why Trust This Review
We analyzed HeyShape’s Trustpilot profile (15,716 reviews, 47% five-star and 32% one-star, with the rating suspended for a breach of guidelines) and HeyShape’s official product listings, prices and on-site ratings. Note that on-site ratings are controlled by the brand. GlossGirly has no commercial relationship with HeyShape that affects this verdict. Buyer-protection note: if you order, pay with a credit card or PayPal, keep all emails, and contact your card issuer if an order doesn’t arrive within the promised window. Health note: don’t wear shaping bodysuits so tightly that they restrict breathing or cause numbness.
Full Review Breakdown
Products, Styles and Pricing
HeyShape’s catalog is focused on shaping bodysuits. The Snatched Shapewear Bodysuit is the bestseller, with a 4.77 rating from more than 13,000 on-site reviews, and it comes in brief and thong versions, plus sculpting, ribbed, long-sleeve, square-neck, laced and zip-front variations. The brand promotes a “360° snatch” fit, soft fabric for sensitive skin, and breathable, sweat-wicking materials. Beyond bodysuits, HeyShape sells shapewear dresses (mini, midi and maxi), a square-neck jumpsuit, a seamless bra, activewear sets, cotton loungewear, pajamas and swimwear. Prices are mostly between about $27 and $59, with frequent buy-one-get-one bodysuit deals. On paper, it’s a well-priced, trend-led shapewear store. The question is whether you’ll receive what you pay for.
Delivery and Order Fulfillment
Trustpilot’s most recent reviews describe widespread fulfillment failures. Buyers in the U.K., Ireland, the Netherlands, Sweden, Croatia, France, Canada, Australia and the U.S. say orders placed weeks or months earlier never arrived, despite emails saying items were on their way. A Canadian buyer said she paid extra for express shipping and received nothing almost two months later. An Irish buyer said her bra arrived only after she contacted her bank about a chargeback. Even more positive reviewers mention slow shipping. HeyShape advertises free worldwide shipping, but the delivery experience described in recent reviews is far from reliable. If you order, do it well ahead of any event, and note the date so you can act quickly if tracking stalls.
Refunds and Customer Service
Refund problems are the most serious red flag. Reviewers describe waiting months for refunds that were promised but never arrived, being pressured into partial refunds, and receiving store credit after being told a refund couldn’t be processed because of a “technical issue.” A French buyer said she tried calling 13 times in one hour without an answer and still hadn’t received proof of her refund after seven months. Several buyers describe identical, automated-sounding replies, and HeyShape’s public Trustpilot responses are largely copy-and-paste requests to email support. When orders do arrive, some buyers say sizing was completely off, or that the quality wasn’t worth the price. Combined with Trustpilot suspending HeyShape’s rating for displaying reviews misleadingly, these reports mean shoppers should be very cautious.
Value and Trust
At $27 to $59 per item with frequent BOGO offers, HeyShape’s prices look like good value, and buyers who receive their orders sometimes praise the fit and materials. But value depends on delivery and service, and that’s where HeyShape currently falls short. The brand’s “As seen in” logos and high on-site ratings can’t outweigh thousands of public one-star reviews and Trustpilot’s guideline breach notice. If you love a specific HeyShape style, consider buying through a marketplace with strong buyer protection, if available. Otherwise, consider a better-reviewed alternative such as Honeylove, Feelingirl or SKIMS. We can’t currently recommend ordering directly from HeyShape.
Best Products Worth Buying
This is HeyShape’s bestseller, with a 4.77 average from 13,071 on-site reviews. It’s a shaping bodysuit designed to smooth the torso, available in black, brown, nude, white and more. It’s best for fitted tops and dresses. If you buy it, check the size chart carefully, pay with buyer protection, and order well before you need it, given widespread delivery complaints.
The thong version of the Snatched bodysuit avoids visible lines under fitted trousers and skirts. It has 2,160 on-site reviews averaging 4.72 and comes in brown, black, nude, pink and more. It’s best for leggings, jeans and bodycon skirts. The same buying precautions apply: measure carefully, keep receipts, and track your order closely.
The Sculpting bodysuit offers firmer shaping, with a 4.7 average from 2,041 on-site reviews. It comes in brown, black, nude and burgundy red. It’s best for events and outfits where you want more control. Choose your true size rather than sizing down, and stop wearing it if it restricts breathing or causes discomfort.
The Snatched Seamless Bra is a lower-cost item with 136 on-site reviews averaging 4.85. It’s best for testing HeyShape’s quality and shipping with minimal financial risk. If it arrives promptly and fits well, you’ll have a clearer picture of whether to order more. If it doesn’t, the loss is small.
What Customers Actually Think
Note: Recent Trustpilot reviews for HeyShape are overwhelmingly negative, and positive Trustpilot quotes are scarce. Positive impressions below are clearly labeled.
“Good quality materials” — Carolina Viana da Fonseca, Trustpilot reviewer (Portugal, 4 stars, review title, HeyShape order)
“I would advise just contact your bank directly.” — Maura, Trustpilot reviewer (Ireland, 1 star, Bra)
“Customer service is full of bots telling me they are looking into it!” — Kacy, Trustpilot reviewer (Ireland, 1 star, Underwear)
“The quality of the clothing was not worth the amount they are charging.” — Kylie Doyle, Trustpilot reviewer (United Kingdom, 1 star, Clothing order)
Is It Worth It?
Not right now. HeyShape’s bodysuits look appealing and some buyers like the fit, but Trustpilot’s suspended rating and the volume of recent reports about missing orders and unpaid refunds make ordering directly too risky. If you still want to try it, buy one low-cost item with a credit card or PayPal, keep every email, and act quickly with your card issuer if it doesn’t arrive. Otherwise, choose a better-reviewed shapewear brand.
Competitors Table
Feature | HeyShape | SKIMS | Honeylove | Feelingirl | Shapellx | Shapermint |
Signature item | Snatched Shapewear Bodysuit | Shapewear and basics | Wireless bras, SuperPower Short | Wireless bras and fajas | Shapewear and fajas | Shapewear marketplace |
Example price | Bodysuit about $38 | Check site | Bras $64–$74 | Bodysuit from about $30 | Check site | Check site |
Returns | Free worldwide returns (claimed) | Check site | Free 30-day returns | 60 days | Check site | Check site |
Trustpilot status | Rating suspended (15,716 reviews, 32% one-star) | Not checked | 4.0 (9,738 reviews) | 4.3 (1,480 reviews) | 3.9 (about 54,000 reviews) | 4.0 (about 45,000 reviews) |
FAQs
Is HeyShape legit?
HeyShape is a real store, but Trustpilot has suspended its rating for displaying reviews misleadingly, and many recent reviews report missing orders and refunds.
Why is HeyShape’s Trustpilot rating unavailable?
Trustpilot says HeyShape breached its guidelines by displaying Trustpilot content in a misleading way.
How long does HeyShape take to ship?
HeyShape advertises free worldwide shipping, but many recent reviewers report waits of weeks or months, and some never received orders.
How do I get a refund from HeyShape?
Email support@heyshape.co with your order details. If you can’t get a resolution, contact your card issuer or PayPal about a chargeback.
What’s a safer alternative to HeyShape?
Better-reviewed options include Honeylove, Feelingirl and Shapermint, depending on your budget.
Final Verdict
HeyShape’s product idea is strong: trendy, affordable shaping bodysuits that thousands of on-site reviewers rate highly, in a wide range of styles and colors. Some Trustpilot buyers who received their orders praised the fit and materials.
But the delivery and refund problems described across its 15,716 Trustpilot reviews are too serious to ignore. Orders that never arrive, refunds delayed for months, automated replies, store credit instead of promised refunds, and a Trustpilot rating suspended for misleading review display make HeyShape a high-risk purchase right now. Until those issues improve, we recommend choosing a better-reviewed shapewear brand.
Scorecard
Category | Score |
Product Design & Variety | 8.0/10 |
Price | 7.8/10 |
On-Site Product Ratings | 7.5/10 |
Comfort (When Received) | 7.0/10 |
Delivery Reliability | 2.0/10 |
Customer Service | 2.0/10 |
Trust & Transparency | 2.0/10 |
Refund Handling | 1.5/10 |
Overall | 4.6/10 |
